Shipping policy

Shipping Policy

Thank you for shopping with Nestwyn Home. Below is everything you need to know about how we get your order to you.

Shipping destinations
We currently ship to the United States, the United Kingdom, and all European Union member countries. If your country isn't listed at checkout, please email us at hello@nestwynhome.com and we'll let you know if we can arrange delivery.

Shipping costs
We offer free standard shipping on all orders, with no minimum purchase. Any applicable taxes are shown at checkout.

Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day. You'll receive a confirmation email once your order has shipped.

Estimated delivery times
Delivery estimates begin once your order has shipped, not from the order date.

These are estimates, not guarantees. Carrier delays, customs processing, peak seasons, and weather can extend delivery times.

Order tracking
Every order includes tracking. Once your package ships, we'll email you a tracking number. Please allow 2–5 days for tracking information to update after you receive it.

Multiple items
If you order more than one item, they may ship separately and arrive on different days. You'll receive a tracking number for each shipment, and you won't be charged extra.

Customs, duties, and import taxes
For orders shipped to the United Kingdom and the European Union, customs duties or import taxes may be charged by your country's customs authority. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Nestwyn Home has no control over these fees and cannot predict what they may be.

Incorrect addresses
Please double-check your shipping address before completing your order. We are unable to change the address once an order has been processed. If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment, and additional shipping costs may apply.

Lost or damaged packages
If your tracking shows "delivered" but you haven't received your package, please check with neighbors and your local carrier first, then contact us within 7 days of the delivery date. If your order arrives damaged, email us within 48 hours with photos of the item and packaging so we can make it right. See our [Return Policy] for full details.

Questions?
Reach us anytime at hello@nestwynhome.com. We aim to respond within 1 business day.